Pacific Spins Privacy Policy

Introduction

Welcome to PacificSpins Casino. Your privacy is of critical importance to us. This Privacy Policy document outlines the types of personal information that is collected and recorded by pacificspins.nz and how we use it. By using our website and services, you hereby consent to our Privacy Policy and agree to its terms.

Information We Collect

To provide and enhance our services, ensure security, and comply with legal obligations, we collect the following information:

Personal Details: Your full name, date of birth, and residential address to verify your identity and ensure you are of legal age to use our services.
Contact Data: Your email address and telephone number for account verification, communication, and support.
Financial Information: Transaction history, deposit methods, and limited payment details necessary to process your transactions. We do not store full credit card numbers on our servers.
Technical and Usage Data: Your IP address, browser type, device information, and browsing activity on our site through cookies and similar technologies. This helps us with analytics, site functionality, and personalizing your experience.
Verification Documents: Copies of your identification documents, such as a passport or driver’s license, as required by our Know Your Customer (KYC) and anti-fraud procedures.

How We Use Your Information

We use the collected information for various purposes:

To create, manage, and secure your player account.
To process your financial transactions, including deposits and withdrawals.
To verify your identity and age to prevent fraud and comply with regulatory requirements.
To provide customer support and respond to your inquiries.
To send you important service-related communications, such as updates to our terms or security alerts.
To personalize your experience on our site and present you with relevant promotions, based on your preferences where you have consented to such processing.
To analyze site performance and usage to improve our services and develop new features.

Legal Basis for Processing

We process your personal data on the following legal grounds:

Performance of a Contract: Processing is necessary to provide our gaming services to you under our Terms and Conditions.
Legal Obligation: Processing is necessary for compliance with our legal and regulatory responsibilities, such as age verification, anti-money laundering, and fraud prevention.
Legitimate Interests: Processing is necessary for our legitimate business interests, such as network security, fraud prevention, and direct marketing, provided your fundamental rights do not override those interests.
Consent: We rely on your consent for specific purposes, such as sending you certain marketing communications. You can withdraw your consent at any time.

We may share your information with trusted third parties only in the following situations:

Service Providers: With partners who provide essential services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer support. These partners are bound by strict data protection agreements.
Legal and Regulatory Authorities: When required by law, regulation, legal process, or governmental request.
Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Data Security

We implement a variety of advanced security measures, including SSL encryption, firewalls, and access controls, to maintain the safety of your personal data. We regularly review our security procedures to ensure they are appropriate and effective.

Your Data Protection Rights

Depending on your jurisdiction, you have rights regarding your personal data, which may include:

The right to access and receive a copy of your personal data.
The right to rectify inaccurate or incomplete data.
The right to erasure (the “right to be forgotten”).
The right to restrict or object to our processing of your data.
The right to data portability.
The right to withdraw consent.

To exercise any of these rights, please contact us using the details provided below.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that all such transfers are protected by appropriate safeguards, such as standard contractual clauses approved by relevant authorities.

Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a better experience and allows us to improve our site. You can control your cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact our Data Protection Officer at: [email protected].